Return & Refund Policy

All Within 30 days of receiving the product,

if the product is faulty or not in accordance with your order you should notify the customer support team of your intent to return the product.

Otherwise you will waive any right to reject them.

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. A 10% service and processing fee applies.

Refund Policy

Should you request a refund, the amount refunded will exclude the original cost of shipping incurred by Flair Pure Silk Pillowcase.

A non-refundable dollar amount is $20 per order (product packing & handling fee).

Refunds may be held in credit against your account for future purchases if requested.

Or you may request a refund for the amount owing at any time by contacting the customer support team.

You can return your product anytime within 30 days for an exchange or full refund (not including the $20/order handling fee) subject to the following conditions.

  • Items must be shipped back to the Regional Office & Warehouse (see address at bottom of this page)
  • Must not be marked, scratched or damaged.
  • Must be returned in the original packaging in original condition.
  • All returned items will be thoroughly inspected.